Terms and Conditions

This statement of policy supercedes any previous policy expressed or implied and no representative or person is authorized to assume any other liability or adopt any other policy for Comprehensive without our written consent. All terms and conditions, prices and policies are subject to change without notice.

Terms of Payment and Credit:
Comprehensive excepts Visa, Mastercard, American Express and Discover. Orders may also be shipped on open account Net 30 terms to established accounts (Companies that have not established an account with Comprehensive should allow 2 to 3 weeks to process credit applications). Term discounts do not apply to freight charges. Past due balances are subject to a 1½% service charge per month (18% per annum). All prices are billed in U.S. currency.

Tax:
Orders billed or shipped to New York, New Jersey, Connecticut, VT and Indiana will be charged the appropriate sales tax as required by law unless a valid tax exemption certificate is submitted with the first order.

Backorders:
Unless otherwise instructed, partial orders will be shipped and invoiced accordingly.

Shipping:
All shipments are F.O.B. point of origin except as otherwise noted and may include a handling charge. Shipping charges will be PREPAID best way as determined by Comprehensive and added to invoice.

Minimum Orders:
Orders for less than $25.00 are accepted at the discretion of Comprehensive and are subject to a $5.00 handling charge. Orders placed online are not subject to a minimum order charge.

Drop Shipments:
Comprehensive will drop ship for preferred dealers at no additional charge. All drop shipments are handled in complete confidence.

Custom and Special Orders:
Some products may have to be special ordered from the vendor and may be subject to a manufacturer restocking fee in addition to Comprehensive’s if returned or may not be able to be returned. All orders for custom products must be submitted in writing and these items must be marked “NON-CANCELLABLE” on your purchase order. Orders for custom items cannot be cancelled once processed and cannot be returned except as provided for under limited warranty. Customers without an established line of credit with Comprehensive must remit a 25% deposit with all special orders. Price and payment terms for all special order items will be “as per quotation” from Comprehensive.

Freight Claims:
Shipping damage is your responsibility. Title and ownership of merchandise is transferred from Comprehensive to the consignee upon receipt of shipment by the assigned transportation company. Acknowledgment that the material listed on the Bill of Lading has been received in good condition is made by the transportation company. Upon receipt, inspect your shipment carefully. Any claim for apparent loss and/or damage must be filed with the delivering freight company within 5 days of your merchandise receipt. Contact Comprehensive Customer Service Department for further assistance.

Return Authorization:
A Return Authorization number MUST be obtained from the Comprehensive Customer Service Department BEFORE returning merchandise for any reason.

Limited Warranty:

All products sold by Comprehensive are warranteed to the customer, for normal application, for a minimum period of 90 days from date of sale. Most Comprehensive brand cable assemblies, connectors and adapters are covered under our Lifetime Warranty (see below) . Brand products are covered by original manufacturer warranties. If the product is defective in material or workmanship, or fails to operate for the manufacturer’s intended purpose during the warranty period, it will be repaired or replaced at Comprehensive or the vendor’s discretion when returned to Comprehensive or the Comprehensive authorized dealer from whom it was purchased. Customer must provide Comprehensive or the manufacturer with customer proof of purchase on all products returned.  There are no other expressed or implied warranties except as set forth herein.  There is no warranty covering consequential damages, incidental damages, or incidental expenses, including injury to persons or property.

Lifetime Warranty

Most Comprehensive brand cable assemblies, connectors and adapters are covered by our lifetime warranty (camera cables and bulk cable do not apply). This warranty covers defective material or workmanship only and DOES NOT apply to everyday use, misuse, use under extreme conditions or custom products. Comprehensive must evaluate all merchandise claimed defective which must be shipped to Comprehensive prepaid along with proof of purchase ONLY after obtaining a Return Authorization from our customer service department. In the event the product is found defective, it will be repaired or replaced at no charge.

Comprehensive is not responsible for typographical errors. Comprehensive reserves the right to substitute items of equal or superior value in cases where the manufacturer has discontinued the product or there is difficulty obtaining the item ordered in a timely fashion.